FAQS

Ordering and Personalization

How long does it take to receive my order?

Production times vary depending on the product and current workload. Typically, it takes 2-5 business days to process and produce your order. Once your order is ready, shipping times will apply.

 

Can I customize my order further?

While we offer a wide range of customization options, specific requests may not always be feasible. Please contact our customer service team to discuss your ideas and see if we can accommodate them.

 

What if I make a mistake in my order?

Please contact our customer service team immediately if you notice an error in your order. We will do our best to correct the mistake before your order is shipped, but please note that there may be additional fees or delays.

Shipping

How much does shipping cost?

Shipping costs vary depending on your location and the weight of your order. You can calculate shipping costs during the checkout process.

 

How long does shipping take?

Shipping times vary depending on your location and the shipping method you choose. Standard shipping typically takes 3-7 business days within the US. International shipping times may vary.   

 

Can I track my order?

Yes, you will receive a tracking number once your order has shipped. You can use this tracking number to monitor the progress of your delivery.   

Products and Quality

What materials do you use for your products?

We use high-quality materials for all of our products, including durable fabrics for shirts, ceramic mugs, and premium materials for other items. We strive to provide products that are both stylish and long-lasting.

 

How do I care for my personalized items?

Please refer to the care instructions provided with your specific product. Generally, it's best to hand-wash personalized items to preserve the design.

 

Returns and Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unused and undamaged items. Please contact our customer service team to initiate a return.

 

How do I return an item?

Please contact our customer service team to initiate a return. We will provide you with specific instructions on how to return your item.

 

Can I exchange an item?

Yes, we can exchange items. Please contact our customer service team to initiate an exchange.

 

Still have questions?

Please contact our customer service team at [email address] or [phone number]. We're happy to help!